Student Loan Ombudsman Ombudsman=someone who is on your side trying to help with whatever problems you may have; a complaint or grievance person who, with some special training and knowledge, can get to the heart of the matter and help.For student loans, the ombudsman’s web site is incorporated into the Studentaid.gov website.  Borrowers can submit problems online. The toll-free phone number is 877-557-2575 and the fax number is 202-275-0549; the mail address is U.S. Department of Education, FSA Ombudsman, 830 First Street, N.E., Washington, D.C. 20202-5144. […]